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FAQ

What happens after I signup?

After signup, we will reach out to you directly to personally welcome you and obtain your website access details. Once your access details are confirmed, we will get acquainted with your setup and finalize your customer profile. The entire on-boarding process takes roughly a business day and is very simple.

How do I provide updates to you, what's the process?

Communication is very important, we are all about being personal and on a first name basis with our customers. You can send updates however you choose though e-mail is usually preferred. All updates or work with your website is scheduled and you will always be informed when updates are in progress and completed.

How long does it take to update my website?

Fast, efficient service is what we are known for. In most cases basic updates will be completed and available online within only a few hours of your request.

Are web hosting and domain support included in my plan?

When it comes to help, advice, and assistance with your existing web hosting account - yes, web hosting and domain support are included with our service plans. In many cases our customers already have web hosting service and eventually wish to utilize managed web hosting service through us to keep all of their web services in one basket - in this event we do offer cPanel hosting services on a yearly basis as an add-on to your maintenance service plan.

Is there a guarantee or warranty for my services with you?

Yes, aside from offering a free trial, we promise to provide you with adequate service until you are satisfied completely. You can also count on honest advice, we are in your corner.

How do I get listed within the search engines?

Basic search engine optimization (SEO) is included within our website maintenance services. Should you wish to explore more concentrated search engine placement efforts please let us know and we will gladly discuss options with you.

What if I want new features like design and development?

We encourage special functionality at any time, pre or post development. Since all special functionality is tailored to your specific requirements, we will offer options based on the most efficient route to achieve the end-goal by balancing your needs with special pricing.

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